Tennis Racquets, Pickleball Paddles & Padel Gear

If the racquet's page shows the stringing option, yes: we string that racquet to the tension you ask for before it ships. The labour on that racquet is free; you pay for the string only, from $4.99. Prefer it unstrung? No upcharge either way. Racquets without the option can still be strung through our mail-in service.

Mail your racquet to us from anywhere in the US. Once it reaches our bench it is strung and back in the post within two business days, with free return shipping on orders over $75. Start a mail-in restring.

It depends on where you are. Orders in the U.S. will take 2-7 business days to arrive, depending on the shipping speed you choose at chekout. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

RETURNS

All returns must be postmarked within thirty (30) days of the
purchase date. All returned items must be in new and unused condition,
with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at
info@racquetpoint.com to obtain a Return Merchandise Authorization (RMA)
number. After receiving an RMA number, place the item securely in its
original packaging, and mail your return to the following address:

Racquet Point Attn: Returns

RMA #
3567 Strathmoor Dr Kettering, OH 45429 United States

You may also use the prepaid shipping label enclosed with your
package. Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of
your item, we will process your return or exchange. Please allow at
least twenty-one (21) days from the receipt of your item to process your
return or exchange. We will notify you by email when your return has
been processed. Please note that shipping charges are not refundable.

EXCEPTIONS

The following items cannot be returned or exchanged:

• Used items
• Unused items that don't have the original wrap and labels
• Stringing services
• Strings and/or any other materials used on racquet stringing services and racquet repairs
• Racquets that have been ordered with custom stringing

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

• All items must be unused, and in the same condition they were
  received (must have tags, labels, and original wrapping on racquet and
  paddle handle). Used items will not be accepted.
  
• The Free Returns Shipping applies only on orders shipping within the
  contiguous U.S. Orders outside the contiguous U.S. do not apply for
  free returns, and the buyers are responsible for shipping charges on
  returned products.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: info@racquetpoint.com

You can contact us through our contact page! We will be happy to assist you.