Refund policy

RETURN POLICY

Last updated August 9, 2026

We accept returns only on items that meet all four of these conditions:

• Unused and unworn. Not played with, not used, no marks or wear of any kind.
• In the original packaging. Box, case, sleeve or wrapper, undamaged.
• With every original label, tag and hangtag still attached.
• Returned within 30 days of delivery.

If any one of those is missing, we can't accept the return. This applies to every item we sell, with no exceptions. Used or worn merchandise, anything missing its original packaging, and anything with the labels or tags removed cannot be returned or refunded. Past 30 days we can't accept it at all, regardless of condition.

Free returns

Return shipping is free within the 48 continental U.S. States as long as the value of what you keep stays at $75 or more. If the remaining order drops below that, we deduct $8.95 from your refund to cover the label.

Start a return from your order confirmation email to contact us.

Free returns apply to the 48 continental states only. Alaska, Hawaii, territory and international returns are shipped at your cost.

What we can't take back

• Anything used, worn, or played with, and anything missing its original packaging, labels or tags. This applies across every category, no exceptions.
• Racquets strung to your specification. We cut string and mount it to your order, so that frame is yours. Unstrung frames in original wrapping are fully returnable.
• Shoes that have been played in. Try them on at home to check the fit. That's fine. But keep them off the court. Once the outsole shows play on any surface, we can't resell them.
• Opened string reels and bulk grip packs. Individual sets and packs are returnable unopened.
• Custom, personalized, or special-order items.
• Clearance and final-sale items, marked as such on the product page.

One note on abuse

We keep free returns free by keeping them honest. We reserve the right to withdraw free shipping and free returns from accounts whose return rate or return value sits far outside normal, and to refuse service where someone is clearly using gear and sending it back as new (wardrobing or fraud).

Wrong item sent

Tell us within 7 days of delivery and we'll make it right at our cost, either replacement or refund, your call. Photos of the item and the packaging speed it up a lot.

For a package tracking as delivered that you never received, give it 48 hours (carriers do mark things early), then contact us and we'll open a claim.

Questions

info@racquetpoint.com