Refund policy
RETURN POLICY
Last updated December 6, 2024
Thank you for your purchase. We hope you are happy with your purchase. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at info@racquetpoint.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:
Racquet Point Attn: Returns
RMA #
3567 Strathmoor Dr Kettering, OH 45429 United States
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least twenty-one (21) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. Please note that shipping charges are not refundable.
EXCEPTIONS
The following items cannot be returned or exchanged:
- Used items
- Unused items that don't have the original wrap and labels
- Stringing services
- Strings and/or any other materials used on racquet stringing services and racquet repairs
- Racquets that have been ordered with custom stringing
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
- All items must be unused, and in the same condition they were received (must have tags, labels, and original wrapping on racquet and paddle handle). Used items will not be accepted.
- The Free Returns Shipping applies only on orders shipping within the contiguous U.S. Orders outside the contiguous U.S. do not apply for free returns, and the buyers are responsible for shipping charges on returned products.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: info@racquetpoint.com