Most orders ship from our shop in Kettering, Ohio (Dayton area). Some items ship directly from the brand's warehouse instead, which is covered in a section below.

For anything shipping from us, orders placed by 1:00 PM ET, Monday through Friday go out the same day. Anything after that, or on a weekend or holiday, ships the next business day. Direct-from-manufacturer items follow the brand's own dispatch schedule.

Saturday and Sunday are not business days, for us or for the carriers. Transit estimates below count business days only.

Racquets ordered with stringing add 1-2 business days before dispatch. We string to your spec by hand and we don't rush that part.

Free shipping

Free Standard Shipping on orders of $75 or more, anywhere in the 48 continental US states.

No code, no minimum item count, no sign-up. It applies automatically at checkout.

A few things sit outside it, and we'd rather say so here than surprise you at the payment screen:

• Oversized items (cases of balls and other bulky gear) carry their own flat shipping fee on top. Their price still counts toward the $75, but the fee itself isn't waived. See below.
• Alaska, Hawaii, Puerto Rico, other US territories, APO/FPO, and international orders aren't eligible. Free shipping covers the 48 continental states only. Rates for everywhere else are calculated live at checkout.
• Free shipping doesn't stack with another shipping promotion or a price match.
• It isn't retroactive on an order you already placed.

If your cart is close, we'll show you how far away you are before you check out.

How our rates work

We don't mark shipping up. Below the free-shipping threshold you'll see live rates from USPS and UPS at checkout, priced on your actual package and your actual address. Pick whichever service and price suits you.

For most orders (a set of string, a pack of overgrips, a couple of cans of balls) that lands somewhere around $6.

Service	Typical transit
USPS Ground Advantage	2-5 business days
USPS Priority Mail	1-3 business days
UPS Ground Saver	3-7 business days
UPS Ground	1-5 business days

Transit times are carrier estimates for orders leaving our shop, and vary by distance. Faster service on a deadline? Email us before you order and we'll quote express.

Oversized items

Cases of balls and large racquet bags are bulky, and carriers bill for the space a box takes up, not what it weighs. A case can cost two to three times what its weight suggests.

We could bake that into every price in the store. We'd rather charge it only where it actually happens, and show you the number before you add to cart.

Oversized shipping: $9.95 per item. Applies to cases of balls and other bulky gear, marked on the product page.

• The fee is printed on the product page. Nothing appears at checkout that you haven't already seen.
• It's a flat rate, charged per item, and it's less than these actually cost us to ship. We're fine with that.
• It is not waived by the $75 free-shipping threshold. The rest of your order still ships free. The oversized fee is all you pay.
• Oversized items ship ground service only, to the 48 continental US states, not Alaska, Hawaii, or US territories.

Single cans and smaller items aren't oversized. They ship at normal rates and count toward free shipping like anything else.

Need an oversized item faster, or shipped outside the 48 continental states? Email us and we'll price it before you buy.

Items that ship from the manufacturer

Some of what we sell ships straight from the brand's warehouse rather than from our shop. Free shipping still applies, and over $75 these ship free like everything else. Two things to know:

• It may arrive separately from the rest of your order, on its own tracking number.
• It usually takes a little longer than something we send ourselves, depending on where the brand ships from.

If you need something by a particular date, email us before you order and we'll tell you where it's coming from and how long it should take. Returns work exactly the same. Start from your order email and we'll handle it from our end.

Alaska, Hawaii, Puerto Rico, US Virgin Islands, Guam

Live USPS and UPS rates at checkout, priced to your address. Typically 5-10 business days.

Free shipping isn't available to these destinations, and neither are oversized items. Email us and we'll quote you directly.

APO / FPO / DPO

Live USPS rates at checkout. Typically 10-21 business days once the package enters the military mail system, sometimes longer depending on the destination.

We ship to military addresses at cost. Play well out there.

Canada and international

Live rates at checkout from USPS, UPS, and DHL, priced to your address. Canada typically runs 4-9 business days; the rest of the world 7-21 business days, plus whatever time customs takes, which is out of our hands.

Free shipping isn't available outside the United States.

Duties, taxes, and customs (orders outside the US)

There's no US sales tax on an export order, but your own country will likely want its cut.

• You are the importer of record. Import duties, VAT/GST, brokerage, and handling fees are yours, and they're collected by the carrier or your postal service on delivery, not by us at checkout.
• These fees vary by country and change often. We don't know what yours will be. Your local customs office does.
• The shipping rate you paid does not include them.
• If a package is refused or abandoned because those fees went unpaid, we can't issue a refund. The goods are usually destroyed or returned at a cost that exceeds their value.
• All transactions are in USD. We aren't responsible for exchange-rate differences or your bank's foreign transaction fee.

Check with your customs authority before you order if the landed total matters to you. It's a two-minute call that prevents a bad week.

International order verification

On some international orders our payment processor flags the transaction for manual review. If that happens we'll email you and may ask for confirmation that you're the authorized cardholder before we ship.

We'll only ask for what's necessary, we'll ask from our own email address, and we'll never ask over the phone or through a link someone else sent you. If a request doesn't come from info@racquetpoint.com, it isn't from us.

Freight forwarders

If you ship to a US address and then re-export the goods yourself or through a forwarding service, a few things change:

• Our responsibility ends when the carrier delivers to that US address. Once the goods leave the country through a forwarder, we can't replace, refund, or warranty them for damage, defect, mismatch, or loss.
• Carrier tracking showing delivery to the forwarder is our proof of delivery.
• If a shipment arrives damaged at the forwarder, refuse it, and tell the forwarder to refuse it too. Once it's accepted and exported, we can't help.
• You, or the forwarder you designate, are the exporter of record and are responsible for complying with US export regulations and the destination country's import rules. Racquet Point must not be named on any export documentation.
• Goods exported this way can't be returned to us, and we don't issue international return labels for them.

If you want your gear delivered abroad with our protection intact, order international shipping from us directly.

Local pickup and delivery (Dayton area)

Free local delivery on orders $75 and up, within 15 miles of our shop in Kettering. Select it at checkout if you're nearby.

Racquet stringing with pick-up and delivery is $10 within that same 15 miles, and free on orders of $75 or more. It's the fastest way to get a racquet strung and back in your hand.

Questions

info@racquetpoint.com

We answer email faster than phone, and we'd rather talk you into the right gear before you order than process a return after.

Rates and transit times are subject to change. Carrier delays, weather, and peak-season volume are outside our control; posted transit times are estimates, not guarantees.

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Returns

We accept returns only on items that meet all four of these conditions:

• Unused and unworn. Not played with, not used outdoors, no marks or wear of any kind.
• In the original packaging. Box, case, sleeve or wrapper, undamaged.
• With every original label, tag and hangtag still attached
• Returned within 30 days of delivery

If any one of those is missing, we can't accept the return. This applies to every item we sell, with no exceptions. Used or worn merchandise, anything missing its original packaging, and anything with the labels or tags removed cannot be returned or refunded. Past 30 days we can't accept it at all, regardless of condition.

Free returns

Return shipping is free within the 48 continental US states as long as the value of what you keep stays at $75 or more. If the remaining order drops below that, we deduct $8.95 from your refund to cover the label.

Start a return from your order confirmation email. No printer? Email us and we'll mail you a label.

Free returns apply to the 48 continental states only. Alaska, Hawaii, territory and international returns are shipped at your cost.

What we can't take back

• Anything used, worn, or played with, and anything missing its original packaging, labels or tags. This applies across every category, no exceptions.
• Racquets strung to your specification. We cut string and mount it to your order, so that frame is yours. Unstrung frames in original wrapping are fully returnable.
• Shoes that have been played in. Try them on at home and walk around indoors to check the fit. That's fine. But keep them off the court. Once the outsole shows play on any surface, we can't resell them.
• Opened string reels and bulk grip packs. Individual sets and packs are returnable unopened.
• Custom, personalized, or special-order items.
• Clearance and final-sale items, marked as such on the product page.

One note on abuse

We keep free returns free by keeping them honest. We reserve the right to withdraw free shipping and free returns from accounts whose return rate or return value sits far outside normal, and to refuse service where there's a clear pattern of wardrobing or fraud. This affects a vanishingly small number of people and almost certainly not you.

Damaged, wrong, or missing

Tell us within 7 days of delivery and we'll make it right at our cost, either replacement or refund, your call. Photos of the item and the packaging speed it up a lot.

For a package tracking as delivered that you never received, give it 48 hours (carriers do mark things early), then contact us and we'll open a claim.

Questions

info@racquetpoint.com